Help

On this page you will find answers to frequently asked questions:

  1. Questions about the product & usage
  2. Order status & payment
  3. Shipping

If your question has not been answered, please contact our customer service!

1. Questions about the product & usage

Using LIBA is simple. We have created a separate page for this purpose. Please click here to access this page.

2. Order status & payment

Following receipt of your order, the order confirmation (with your order number) will be sent automatically to the email address provided at checkout. Please check your spam folder if you are unable to find it.

Unfortunately, it is not possible to edit (or add) items to orders that have already been placed. In this case, please contact our customer service immediately so that your order can be canceled before it is shipped. Afterwards, you are welcome to place a new order through our store.

If you can't find your Klarna invoice, please check your spam/junk folder to see if there is an email from Klarna.Normally, your invoice will be sent automatically by Klarna as soon as the order is confirmed. If you accidentally deleted it or have questions about your invoice, please contact Klarna directly.The best way is to go to the website mentioned below and log in. There you will have access to your invoice.

3. Shipping

Once your order has been dispatched, you will receive an automatic confirmation email which will provide information on how to track your order.If you can’t find this email, please also check your spam folder for receipt. (If you have paid in advance, the order will be processed after we have received the payment. Usually this takes place 2 days after you have made the transfer).

Delivery of your order is usually within 4 - 7 business days. During certain seasonal periods as well as discount promotions, longer delivery times may occur. Please note that there is no delivery on Sundays and public holidays.

If your package was delivered according to tracking, but you have not received it, we recommend that you first contact all eligible persons (neighbors, household members) to see if they may have taken the package. In most cases, the order will turn up after a short time (about 1 - 3 days). If not, contact our customer service.

The following information in the  parcel tracking link: 'The shipment has been announced electronically.' means that the shipment has already been handed over to the responsible courier (DHL) and is now on its way to the UK. Once there, it will be handed over to Royal Mail. Your order should arrive within the next 4 -7 working days. 

Wait 2 - 3 days, usually Royal Mail will make another delivery attempt. Please contact Royal Mail.

In this case, your package could not be delivered and was sent back to us. The most common cause is errors in the address. Please contact our customer service and state your address again for reconciliation.
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